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Zero Inventory in Shopify - Still sold on Amazon

What am I doing wrong? I get updates that the inventory is syncing, but maybe I'm misunderstanding how it works? An item was listed on Shopify and Amazon. It sold on Shopify. Weeks later, it sold on Amazon, but I have zero in stock.
ANSWERED

SKU ID Question

Hello, When attempting to call the Inventory Endpoint of your API (https://api.sellbrite.com:443/v1/inventory) and use the PATCH Method to update the available quantity of a given SKU, we invoke a 404 Error with the Response Payload indicating that the Product cannot be found, when in fact the Product very much exists. Your API Documentation only specifies a "SKU", so I would assume your platform automatically reconciles product/variant but that seems to not be the case. Can you please review the Log data below and confirm if this is happening because the SKU ID (S100220A-UPC-TRACKED) we are attempting to update, is a variant of a different SKU ID (B07MH8ZYKQ)? --------------------------------- Request Headers: authorization: Basic NGVlY2YzZWItMzUyNi00M2E1LTkzMmQtZTgxMzE0NjAzODgxOjZhODQ3NTYwZDRlYWQ3ZTkwMDNhNDgyNDE2MGE0NDYw Accept-Encoding: identity Content-Type: application/json Request URI: https://api.sellbrite.com:443/v1/inventory Request Method: PATCH ----------------------------------- Request Payload: { "inventory": [ { "sku": "S100220A-UPC-TRACKED", "warehouse_uuid": "b8617c58-376e-443f-9109-b82c5faffd6d", "available": 1260 } ] } ------------------------------------- Response Headers: date: Thu, 21 Oct 2021 19:17:35 GMT content-type: application/json; charset=utf-8 content-length: 29 connection: close x-amzn-requestid: 45855e9a-5c70-4626-8153-ce35ef750785 x-xss-protection: 1; mode=block x-runtime: 0.087859 strict-transport-security: max-age=31536000; includeSubdomains content-security-policy: default-src https: data: 'unsafe-inline' 'unsafe-eval'; connect-src *; img-src * data: x-amzn-remapped-connection: keep-alive x-request-id: 467220d1-864d-4551-aaaf-1c5b92179b80 x-amz-apigw-id: HkpwfEl2PHcF_Qg= cache-control: no-cache x-amzn-remapped-server: nginx/1.10.3 (Ubuntu) x-content-type-options: nosniff x-amzn-remapped-date: Thu, 21 Oct 2021 19:17:35 GMT Request URI: https://api.sellbrite.com:443/v1/inventory Duration (ms): 374.5 -------------------------------------- Response Payload: { "error": "Product not found" }
ANSWERED

sku

Hi. I have been testing out the API and am running into an issue with passing a sku when upserting a new product. Using the cUrl POST /products/{sku} example that is provided in the reference, I changed this line to: -d '{ "name": "APITEST9", "sku":"TestSKU9"}' The product gets created, but the sku field is filling in the value "sku" and not what was passed in the API call. Please note that if the same test is performed with the "Try it" button, it passes and creates the sku correctly with the field value as above. Please let me know. Thanks!

Timeout when pulling data for a large date range (anything above 1000 orders)

I am not being able to fetch all the data for a date range that is higher than 5 days or more. When i see the orders, it looks as if only 1000 records are being pulled up, if I ask for more, the loader keeps loading and then times out.

UNABLE TO POST - {"error":"Your Sellbrite plan does not qualify for API access."}

Hello, We are no longer able to pull data from your server. We are getting 401 Unauthorized errors along with error messages that says {"error":"Your Sellbrite plan does not qualify for API access."}. Could someone please investigate and advise? "GET /v1/orders?sb_status=open HTTP/1.0" <CR> <LF> "User-Agent: KleinschmidtInc (HP Guardian D $UR30)" <CR> <LF> "Date: Sun, 19 Sep 2021 17:00:25 GMT" <CR> <LF> "X-Content-Records: 11" <CR> <LF> "Content-Length: 0" <CR> <LF> "Host: api.sellbrite.com" <CR> <LF> "Authorization: Basic MjBlMmIyZTYtNjJkNy00YmM0LThjNTUtZDM0ZWJmNDAzNGJ" "lOmFkM2JhMjIwZjY1YWNjYmI1ZDUxNGE2NmZjYTBkNmFm" <CR> <LF> "Content-Type: */*" <CR> <LF> "Accept-Encoding: gzip,deflate" <CR> <LF> <CR> <LF> TCP/IP READ Bytes=787 17:00:25.681 "HTTP/1.1 401 Unauthorized" <CR> <LF> "Date: Sun, 19 Sep 2021 22:00:25 GMT" <CR> <LF> "Content-Type: application/json; charset=utf-8" <CR> <LF> "Content-Length: 64" <CR> <LF> "Connection: close" <CR> <LF> "x-amzn-RequestId: f9f4c726-7be8-4204-bf74-4da256e21228" <CR> <LF> "X-XSS-Protection: 1; mode=block" <CR> <LF> "X-Runtime: 0.025505" <CR> <LF> "Strict-Transport-Security: max-age=31536000; includeSubdomains" <CR> <LF> "Content-Security-Policy: default-src https: data: 'unsafe-inline' 'u" "nsafe-eval'; connect-src *; img-src * data:" <CR> <LF> "x-amzn-Remapped-Connection: keep-alive" <CR> <LF> "X-Request-Id: 0d5fd6f0-d22b-43b5-b62a-414cab87a575" <CR> <LF> "x-amz-apigw-id: F7jnCGNJPHcFiGg=" <CR> <LF> "Cache-Control: no-cache" <CR> <LF> "x-amzn-Remapped-Server: nginx/1.10.3 (Ubuntu)" <CR> <LF> "X-Content-Type-Options: nosniff" <CR> <LF> "x-amzn-Remapped-Date: Sun, 19 Sep 2021 22:00:25 GMT" <CR> <LF> <CR> <LF> "{"error":"Your Sellbrite plan does not qualify for API access."}" BLOCK READ Bytes=787 17:00:25.682 "HTTP/1.1 401 Unauthorized" <CR> <LF> "Date: Sun, 19 Sep 2021 22:00:25 GMT" <CR> <LF> "Content-Type: application/json; charset=utf-8" <CR> <LF> "Content-Length: 64" <CR> <LF> "Connection: close" <CR> <LF> "x-amzn-RequestId: f9f4c726-7be8-4204-bf74-4da256e21228" <CR> <LF> "X-XSS-Protection: 1; mode=block" <CR> <LF> "X-Runtime: 0.025505" <CR> <LF> "Strict-Transport-Security: max-age=31536000; includeSubdomains" <CR> <LF> "Content-Security-Policy: default-src https: data: 'unsafe-inline' 'u" "nsafe-eval'; connect-src *; img-src * data:" <CR> <LF> "x-amzn-Remapped-Connection: keep-alive" <CR> <LF> "X-Request-Id: 0d5fd6f0-d22b-43b5-b62a-414cab87a575" <CR> <LF> "x-amz-apigw-id: F7jnCGNJPHcFiGg=" <CR> <LF> "Cache-Control: no-cache" <CR> <LF> "x-amzn-Remapped-Server: nginx/1.10.3 (Ubuntu)" <CR> <LF> "X-Content-Type-Options: nosniff" <CR> <LF> "x-amzn-Remapped-Date: Sun, 19 Sep 2021 22:00:25 GMT" <CR> <LF> <CR><LF> "{"error":"Your Sellbrite plan does not qualify for API access."}" SSL default Session Shutdown 17:00:25.683 SSL default Session Shutdown Completed 17:00:25.683 Client Connect api.sellbrite.com:443 17:00:27.748 SSL default Client Session Startup 17:00:27.748 SSL default Client Ver=TLS1.2 35.164.158.67 17:00:28.214 TCP/IP WRITE Socket=50 Bytes=405 17:00:28.219 "GET /v1/orders?sb_status=open HTTP/1.0" <CR> <LF> "User-Agent: KleinschmidtInc (HP Guardian D $UR30)" <CR> <LF> "Date: Sun, 19 Sep 2021 17:00:28 GMT" <CR> <LF> "X-Content-Records: 11" <CR> <LF> "Content-Length: 0" <CR> <LF> "Authorization: Basic a2xlaW46ZDk2MzVjMGI=" <CR> <LF> "Host: api.sellbrite.com" <CR> <LF> "Authorization: Basic MjBlMmIyZTYtNjJkNy00YmM0LThjNTUtZDM0ZWJmNDAzNGJ" "lOmFkM2JhMjIwZjY1YWNjYmI1ZDUxNGE2NmZjYTBkNmFm" <CR> <LF> "Content-Type: */*" <CR> <LF> "Accept-Encoding: gzip,deflate" <CR> <LF> <CR> <LF> TCP/IP READ Bytes=272 17:00:28.271 "HTTP/1.1 400 Bad Request" <CR> <LF> "Server: awselb/2.0" <CR> <LF> "Date: Sun, 19 Sep 2021 22:00:28 GMT" <CR> <LF> "Content-Type: text/html" <CR> <LF> "Content-Length: 122" <CR> <LF> "Connection: close" <CR> <LF> <CR> <LF> "<html>" <CR> <LF> "<head><title>400 Bad Request</title></head>" <CR> <LF> "<body>" <CR> <LF> "<center><h1>400 Bad Request</h1></center>" <CR> <LF> "</body>" <CR> <LF> "</html>" <CR> <LF> BLOCK READ Bytes=272 17:00:28.271 "HTTP/1.1 400 Bad Request" <CR> <LF> "Server: awselb/2.0" <CR> <LF> "Date: Sun, 19 Sep 2021 22:00:28 GMT" <CR> <LF> "Content-Type: text/html" <CR> <LF> "Content-Length: 122" <CR> <LF> "Connection: close" <CR> <LF> <CR> <LF> "<html>" <CR> <LF> "<head><title>400 Bad Request</title></head>" <CR> <LF> "<body>" <CR> <LF> "<center><h1>400 Bad Request</h1></center>" <CR> <LF> "</body>" <CR> <LF> "</html>" <CR> <LF> SSL default Session Shutdown 17:00:28.292 SSL default Session Shutdown Completed 17:00:28.293

Fetch orders for specific channel only

I want to fetch only specific channel orders, not want to save all orders can you guys please help me with this?

Inventory Sync with external channels

Are there any guides to integrate inventory and orders with external channels such as Back Market, Swappa, and Liquidation.com?

retrieve any new orders after 8/24/2021

We are unable to retrieve any new orders after 8/24/2021 via API for our Amazon store orders...last order we were able to retreive on 8/24/2021 was so_order_seq = 3717, nothing after that. Please fix ASAP This actually started when our amazon Authorization date for Sellbrite expired and we renewed it on 8/31/2021. We updated our API to the newly provided credentials we are using the correct account token and secret key. We are not receiving any errors for credentials authentications, but we are unable to retrieve any orders. Please advise asap Anna
ANSWERED

Unable to publish cell phone listings on eBay since category update

Ebay has announced new conditions for cell phones and smartphones category. Since this change, we are unable to create any listings for cell phones. Is there any workaround on this in the meantime?
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Product Channel Listings

I do not see where I can get the api information for the sales channels that are listed for each of the products.