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Zero Inventory in Shopify - Still sold on Amazon

What am I doing wrong? I get updates that the inventory is syncing, but maybe I'm misunderstanding how it works? An item was listed on Shopify and Amazon. It sold on Shopify. Weeks later, it sold on Amazon, but I have zero in stock.

Timeout when pulling data for a large date range (anything above 1000 orders)

I am not being able to fetch all the data for a date range that is higher than 5 days or more. When i see the orders, it looks as if only 1000 records are being pulled up, if I ask for more, the loader keeps loading and then times out.

UNABLE TO POST - {"error":"Your Sellbrite plan does not qualify for API access."}

Hello, We are no longer able to pull data from your server. We are getting 401 Unauthorized errors along with error messages that says {"error":"Your Sellbrite plan does not qualify for API access."}. Could someone please investigate and advise? "GET /v1/orders?sb_status=open HTTP/1.0" <CR> <LF> "User-Agent: KleinschmidtInc (HP Guardian D $UR30)" <CR> <LF> "Date: Sun, 19 Sep 2021 17:00:25 GMT" <CR> <LF> "X-Content-Records: 11" <CR> <LF> "Content-Length: 0" <CR> <LF> "Host: api.sellbrite.com" <CR> <LF> "Authorization: Basic MjBlMmIyZTYtNjJkNy00YmM0LThjNTUtZDM0ZWJmNDAzNGJ" "lOmFkM2JhMjIwZjY1YWNjYmI1ZDUxNGE2NmZjYTBkNmFm" <CR> <LF> "Content-Type: */*" <CR> <LF> "Accept-Encoding: gzip,deflate" <CR> <LF> <CR> <LF> TCP/IP READ Bytes=787 17:00:25.681 "HTTP/1.1 401 Unauthorized" <CR> <LF> "Date: Sun, 19 Sep 2021 22:00:25 GMT" <CR> <LF> "Content-Type: application/json; charset=utf-8" <CR> <LF> "Content-Length: 64" <CR> <LF> "Connection: close" <CR> <LF> "x-amzn-RequestId: f9f4c726-7be8-4204-bf74-4da256e21228" <CR> <LF> "X-XSS-Protection: 1; mode=block" <CR> <LF> "X-Runtime: 0.025505" <CR> <LF> "Strict-Transport-Security: max-age=31536000; includeSubdomains" <CR> <LF> "Content-Security-Policy: default-src https: data: 'unsafe-inline' 'u" "nsafe-eval'; connect-src *; img-src * data:" <CR> <LF> "x-amzn-Remapped-Connection: keep-alive" <CR> <LF> "X-Request-Id: 0d5fd6f0-d22b-43b5-b62a-414cab87a575" <CR> <LF> "x-amz-apigw-id: F7jnCGNJPHcFiGg=" <CR> <LF> "Cache-Control: no-cache" <CR> <LF> "x-amzn-Remapped-Server: nginx/1.10.3 (Ubuntu)" <CR> <LF> "X-Content-Type-Options: nosniff" <CR> <LF> "x-amzn-Remapped-Date: Sun, 19 Sep 2021 22:00:25 GMT" <CR> <LF> <CR> <LF> "{"error":"Your Sellbrite plan does not qualify for API access."}" BLOCK READ Bytes=787 17:00:25.682 "HTTP/1.1 401 Unauthorized" <CR> <LF> "Date: Sun, 19 Sep 2021 22:00:25 GMT" <CR> <LF> "Content-Type: application/json; charset=utf-8" <CR> <LF> "Content-Length: 64" <CR> <LF> "Connection: close" <CR> <LF> "x-amzn-RequestId: f9f4c726-7be8-4204-bf74-4da256e21228" <CR> <LF> "X-XSS-Protection: 1; mode=block" <CR> <LF> "X-Runtime: 0.025505" <CR> <LF> "Strict-Transport-Security: max-age=31536000; includeSubdomains" <CR> <LF> "Content-Security-Policy: default-src https: data: 'unsafe-inline' 'u" "nsafe-eval'; connect-src *; img-src * data:" <CR> <LF> "x-amzn-Remapped-Connection: keep-alive" <CR> <LF> "X-Request-Id: 0d5fd6f0-d22b-43b5-b62a-414cab87a575" <CR> <LF> "x-amz-apigw-id: F7jnCGNJPHcFiGg=" <CR> <LF> "Cache-Control: no-cache" <CR> <LF> "x-amzn-Remapped-Server: nginx/1.10.3 (Ubuntu)" <CR> <LF> "X-Content-Type-Options: nosniff" <CR> <LF> "x-amzn-Remapped-Date: Sun, 19 Sep 2021 22:00:25 GMT" <CR> <LF> <CR><LF> "{"error":"Your Sellbrite plan does not qualify for API access."}" SSL default Session Shutdown 17:00:25.683 SSL default Session Shutdown Completed 17:00:25.683 Client Connect api.sellbrite.com:443 17:00:27.748 SSL default Client Session Startup 17:00:27.748 SSL default Client Ver=TLS1.2 35.164.158.67 17:00:28.214 TCP/IP WRITE Socket=50 Bytes=405 17:00:28.219 "GET /v1/orders?sb_status=open HTTP/1.0" <CR> <LF> "User-Agent: KleinschmidtInc (HP Guardian D $UR30)" <CR> <LF> "Date: Sun, 19 Sep 2021 17:00:28 GMT" <CR> <LF> "X-Content-Records: 11" <CR> <LF> "Content-Length: 0" <CR> <LF> "Authorization: Basic a2xlaW46ZDk2MzVjMGI=" <CR> <LF> "Host: api.sellbrite.com" <CR> <LF> "Authorization: Basic MjBlMmIyZTYtNjJkNy00YmM0LThjNTUtZDM0ZWJmNDAzNGJ" "lOmFkM2JhMjIwZjY1YWNjYmI1ZDUxNGE2NmZjYTBkNmFm" <CR> <LF> "Content-Type: */*" <CR> <LF> "Accept-Encoding: gzip,deflate" <CR> <LF> <CR> <LF> TCP/IP READ Bytes=272 17:00:28.271 "HTTP/1.1 400 Bad Request" <CR> <LF> "Server: awselb/2.0" <CR> <LF> "Date: Sun, 19 Sep 2021 22:00:28 GMT" <CR> <LF> "Content-Type: text/html" <CR> <LF> "Content-Length: 122" <CR> <LF> "Connection: close" <CR> <LF> <CR> <LF> "<html>" <CR> <LF> "<head><title>400 Bad Request</title></head>" <CR> <LF> "<body>" <CR> <LF> "<center><h1>400 Bad Request</h1></center>" <CR> <LF> "</body>" <CR> <LF> "</html>" <CR> <LF> BLOCK READ Bytes=272 17:00:28.271 "HTTP/1.1 400 Bad Request" <CR> <LF> "Server: awselb/2.0" <CR> <LF> "Date: Sun, 19 Sep 2021 22:00:28 GMT" <CR> <LF> "Content-Type: text/html" <CR> <LF> "Content-Length: 122" <CR> <LF> "Connection: close" <CR> <LF> <CR> <LF> "<html>" <CR> <LF> "<head><title>400 Bad Request</title></head>" <CR> <LF> "<body>" <CR> <LF> "<center><h1>400 Bad Request</h1></center>" <CR> <LF> "</body>" <CR> <LF> "</html>" <CR> <LF> SSL default Session Shutdown 17:00:28.292 SSL default Session Shutdown Completed 17:00:28.293

Fetch orders for specific channel only

I want to fetch only specific channel orders, not want to save all orders can you guys please help me with this?

Inventory Sync with external channels

Are there any guides to integrate inventory and orders with external channels such as Back Market, Swappa, and Liquidation.com?

retrieve any new orders after 8/24/2021

We are unable to retrieve any new orders after 8/24/2021 via API for our Amazon store orders...last order we were able to retreive on 8/24/2021 was so_order_seq = 3717, nothing after that. Please fix ASAP This actually started when our amazon Authorization date for Sellbrite expired and we renewed it on 8/31/2021. We updated our API to the newly provided credentials we are using the correct account token and secret key. We are not receiving any errors for credentials authentications, but we are unable to retrieve any orders. Please advise asap Anna

Date Filter for min_date and max_date while fetching product is not working properly

Hello, I am trying to fetch products from sellbrite with date filter. I applied date filter of min date and max date. But, i am not getting proper response as it is expected. params = {'min_modified_at': '2021-08-01T00:00:00', 'max_modified_at': '2021-08-18T00:00:00'} requests.get('https://api.sellbrite.com/v1/products', auth=(account_token, secret_key),params=params) Let me know if i made any mistake Thank you,

Is anybody having a problem custom attribute creating duplicate field?

I have been working with Sellbrite to resolve issue with important csv of new products. It will not update my shipping length and width but does include the height and weight appropriately. It takes the 2 fields that won't update and puts them in the custom attributes which then leaves it blank when I am trying to list the items. This is 2 days of not being able to list, trying to resolve this. I deleted all products involved and tried to import a single product using the barebones template. Works like a charm...except the length and width on the product info tab and it adds these to the custom attributes. So either i manually go through 86 products and add these numbers, and manually delete the custom attributes, I am at a loss. Just wanted to know if others are having this issue. Thanks, Tricia

Can the /shipments endpoint update an existing shipment?

After calling the /shipments endpoint to create a shipment, I would like to call it again to update the information (for example, if I want to add more items in one shipment). Is this possible, or will calling the endpoint create a new shipment?

PUT /inventory multiple products at once

API documentation says can do 50 products at once in a PUT inventory request. What I have found out though, is if any single product in that request is not found, the entire batch fails. What? Why? Why can you not let the found ones continue and provide an errors array that is the products that are not found?