Discussions

Ask a Question
ANSWERED

Development/Testing Account?

What is the best way to test API integration without using a Live Sellbrite account? Companies like PayPal and Shopify (and others) offer development/integration/test accounts that are disconnected from Live services. As I test through inventory/order/product API integrations on our internal test server/data, I don't want our Live Sellbrite account to be affected.
ANSWERED

API connection issues

Hello, I am trying to connect to you API using a basic authorization in Celigo. I have read you API documentation (https://developer.sellbrite.com/docs/authentication-1) and followed the steps on here, but we are not able to connect. We tried using postman and the response we get is a login page, even though we are passing in a valid username and password. Do you have any guides on how to access your API via Celigo or even via postman? Kind regards, Arron
ANSWERED

Images cannot upload while creating product by API

Hello, We have opencart integration with sellbrite and when i send product's data to sellbrite . responses are ok product is created but images are not uploading to sellbrite. images path is showing in responses like "https://images.sellbrite.com/production/49701/.............". Thanks
ANSWERED

GET /orders query cancelled_at?

How can I get all orders that were cancelled inbetween a date range? I see I can query the sb_status, but I'm not seeing one for cancelled_at. Thank you
ANSWERED

Query Regarding Token Details

when i posting products to sellbrite using api i am getting below error (response) ------- Forbidden Headers = {Connection: keep-alive x-amzn-RequestId: 3494d399-0700-49a3-8030-6d45b4a70d22 x-amzn-ErrorType: IncompleteSignatureException x-amz-apigw-id: A9W1FGiXPHcFtZw= Date: Tue, 15 Jun 2021 08:56:51 GMT } ------ below are my account details it seems token is wrong , please check it once
ANSWERED

Unable to authenticate with JavaScript Fetch API

I am attempting to use JavaScript's Fetch API, instead of cURL, to access Sellbrite's "/warehouses" endpoint. I can see the headers sent from my Nuxt.js application match those sent by the "Try It" buttons in Sellbrite's API Reference. Yet I only get 401 or 403 error codes in the response. I suspect this may have something to do with CORs. Has anyone been able to implement Sellbrite's API into a JavaScript application or website? Thank you!
ANSWERED

Walmart Inventory Issue

I'm setting up Walmart for the first time and many of the postings are going through ok, but showing zero inventory for a day now. Any help would be appreciated. I remember seeing a message a while back about inventory issues with Walmart, but I can't find it to reference it. Thought it might have been fixed by now.
ANSWERED

Having API Issues

Hi I am noticing a big discrepancy in both inventory and the custom attributes on a lot of my skus in sellbrite. Both the inventory AND custom attributes are passed via an API we have built and it has worked fine up until 2 days ago. I have 129 skus where the inventory did not update to reflect actual inventory. Also have 267 skus where no attributes updated. Also had all of my big commerce listing presets with my HTML templates deleted and when i try to recreate them and hit "Save Preset", it deletes the contents again and doesnt save. This has us at a full stop with creating listings!!
ANSWERED

Listings API

1. There is no connection between the channel and the warehouse in API. I want to know which warehouse is mapped with channels. 2. I want to update the price to the store. Is there any option to do that? 3. If I update the cost to the warehouse, it will affect on listings?. I mapped multiple warehouses. one product available in two warehouses with different costs. Which price will consider for listings?
ANSWERED

Problem with updating product attributes via API

Hi there, I hope you can help me solve this problem. I'm trying to update the product attributes using the API and the attributes are not updating. I wrote a special script a few months ago for my site that updates the product attribute list using your API, but now it doesn't work anymore. I imported new products a few weeks ago and everything worked correctly, but now I noticed that all fields such as status, category, and others are updated, but the list of attributes is not updated. Maybe something has changed over the past few weeks, can you help me with this. Thank you for your help! Alex
ANSWERED

PO order node

Hello, Data sent to FOCFOD had an order node sent and now we are not seeing that node. Can you verify if changes were made? Files from 4/5 had the node and newer files do not. The files started with this node. { "orders": [ ] }'' example of file today missing the node has display ref 01-06928-63136.
ANSWERED

Amazon Buy Shipping Service

Due to the USPS service meltdown since the last holiday season, I have been losing a lot of claims from Amazon orders. I heard that I can be protected for "item not received" claims for Amazon orders if I generate the shipping label through Amazon's Buy Shipping. Does Sellbrite support such API? Thanks.
ANSWERED

Stopped Receiving Orders

We have not received EDI orders since 4/5. It is my understanding that Sellbrite pushes orders via the API system. Our VAN is Kleinschmidt. Who can I contact to see why orders have stopped?
ANSWERED

Inventory automatically being added in after refund

Hello, we have a backmarket integration with sellbrite. We have noticed that when an order is returned or refunded on backmarket, that the item is automatically added back into sellbrite inventory. This makes sense if the order was cancelled prior to shipping, but it dors not make sense to assume an item returning to our warehouse is ready for resale. Is there a way to change this?
ANSWERED

Swagger or WSDL Documentation

Are you able to provide us with Swagger or WSDL documentation so that we can make our system compatible with API calls to yours? Thanks!
ANSWERED

Inventory GET request limit

It seems that all GET requests have a default and unremovable cap of 100 items per request. As proof, passing any number in the limit parameter over 100 will still return 100 objects in the JSON object in the response. I'm hoping to get my entire inventory in a JSON response. Is there a way to remove that hard set 100 items limit?
ANSWERED

PUT/POST Data to Orders

We would like to post/put data like status of order to the orders api. There doesn't seem to be any methods for this available for this yet? Will this feature be coming in the future or is there another solution?
ANSWERED

Can't paste in Basic HTML Editor

Hello, I tried contacting support about this issue first, but they were confused. Forgive me if I'm in the wrong place, but I couldn't find a forum for posting bug reports and, like I said, wasn't able to convey the issue to support. If you do have a forum for bug reporting, please forward me there. Pasting HTML into your "Basic HTML Editor", available in multiple locations throughout Sellbrite (templates, descriptions, etc), does not work. The console logs "Uncaught TypeError: CKEDITOR.cleanWord is not a function". I would share screenshots, but it looks like that's not possible here. Neither is it possible via support chat, from what I could see. In any case, please reach out with questions.
ANSWERED

SHOPLO

Hello, is it possible to integrate with shoplo ?
ANSWERED

Custom integrations

We are a Sellbrite seller interested in integrations with Newegg B2B, Tanga, and Wish. Is it possible to build a custom solution to create listings on these platforms?