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I am using Extend shipping protection - not syncing with 3PL

Hi - my 3PL is connected to sellbrite via dropstream.
I am selling extend shipping protection plan in shopify along with main product. However, dropstream is unable to pull these orders only, all other orders without extend plan show up correctly. Additionally, these orders fulfill all conditions: should be in OPEN status as well as have the correct warehouse linked. Still, these orders are not showing in dropstream.

Following is the manual requested URI to see if the orders can be fetched but no result:
https://api.sellbrite.com:443/v1/warehouses/fulfillments/80b5ca80-a13d-41a2-84c0-f30089bc923e?sb_status=open&sb_payment_status=all&shipment_status=none&min_ordered_at=2022-09-05T00%3A00%3A00Z&page=1&page_size=100

What needs to be done here?