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retrieve any new orders after 8/24/2021

We are unable to retrieve any new orders after 8/24/2021 via API for our Amazon store orders...last order we were able to retreive on 8/24/2021 was so_order_seq = 3717, nothing after that. Please fix ASAP
This actually started when our amazon Authorization date for Sellbrite expired and we renewed it on 8/31/2021. We updated our API to the newly provided credentials we are using the correct account token and secret key. We are not receiving any errors for credentials authentications, but we are unable to retrieve any orders.
Please advise asap

Anna